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Empowering African Businesses Since 2010

Your Customers Closer

Proserv CRM helps African SMEs streamline customer relationships, boost sales, and drive growth with our powerful, affordable solution.

13+
Years Experience
5+
Happy Clients
3
African Countries

What is Proserv?

A comprehensive CRM solution designed specifically for the unique needs of African businesses

Our Mission

To help African small businesses grow faster by making powerful CRM tools accessible, affordable, and easy to use — no matter where they are.

Who Can Use Proserv?

Designed for African SMEs across all industries - from retail and services to manufacturing and agriculture. Perfect for businesses with 5-200 employees.

  • Retail Businesses
  • Service Providers
  • Manufacturers
  • Agricultural Enterprises
  • Distributors & Wholesalers

Why Choose Proserv?

Built for Africa since 2010, with features tailored to local business needs, offline capabilities, and affordable pricing.

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How Proserv Works

Streamline your business operations with our intuitive CRM platform

Centralize Information

Bring all customer data into one place - contacts, interactions, sales history, and preferences.

Automate Processes

Automate sales follow-ups, marketing campaigns, and customer service workflows.

Access Anywhere

Use Proserv on desktop or mobile devices, even with limited internet connectivity.

Explore All Features

Key Components & Modules

The building blocks of Proserv as a complete business solution

Setup

Configuration

  • Auto Email Accounts
  • Document Types
  • Payment Methods
  • Product Types
  • Company Logo
  • Products/Services
  • Sites/Locations
  • Status Categories
  • Transaction Types
  • Units of Measure

Stock Management

Inventory Control

  • Supplier Management
  • Transaction Types
  • Stock Items
  • Selling Prices
  • Stock Item Trails

Reporting & Analysis

  • Supplier Stock Payments
  • Stock Evaluation Methods
  • Stock Reorder Levels
  • Inventory Reports

Account Maintenance

Customer Management

  • Account Categories
  • Account Sources
  • Account Types
  • Account Status
  • Account Profiles
  • Account Contracts

Work Trail

Project Management

  • Enquiries Tracking
  • Project Activities
  • Project Trails
  • Project Deliverables
  • Deliverables Analysis

Team Management

  • Attendance Register
  • Attendance Dates
  • Job Cards

Finance

Invoicing

  • Invoice Creation
  • Invoice Terms
  • Invoice Types
  • Add Invoice
  • Invoice LPO
  • Approve/Cancel Invoices
  • Convert Quotations

Financial Management

  • Compliance Levies
  • VAT Rate Management
  • Requisitions
  • Petty Cash
  • Transactions
  • Financial Reports

Fleet Management

Vehicle Management

  • Vehicle Database
  • Vehicle Logs
  • Maintenance Tracking

Team & Access Control

Team Management

  • Job Titles
  • New Employee Onboarding
  • Approve Employees

Security

  • Audit Trail
  • User Levels
  • User Level Permissions
  • User Management

Why CRM is Essential for African SMEs

Customer Relationship Management systems are transforming businesses across the continent

Strengthen Customer Relationships

Track all customer interactions, preferences, and history to deliver personalized service that builds loyalty.

Data-Driven Decisions

Gain insights from sales reports and customer analytics to make informed business decisions.

Operational Efficiency

Automate routine tasks and streamline processes to save time and reduce operational costs.

45%

Average increase in sales productivity for CRM users

65%

Improvement in customer retention rates

$8.71

Return for every $1 spent on CRM solutions

Success Stories

Hear from businesses across Africa that have transformed with Proserv CRM

"Proserv CRM revolutionized our customer management. We've seen a 40% increase in customer retention and 30% growth in sales within just 6 months."
TK

Tendai Kambani

Director, AgriDistributors Zimbabwe

"The inventory management module has saved us countless hours. Now we always know what's in stock and what needs reordering. A game-changer for our retail chain."
AM

Amina Mohamed

Owner, UrbanMart Kenya

"As a service business, Proserv has helped us track projects from enquiry to delivery. Our team collaboration has never been better. Highly recommended!"
CB

Chinedu Bello

CEO, TechSolutions Nigeria

Contact Us

Get in touch for a personalized demo or support

Regional Offices

Blantyre, Malawi

+265 992 342 558

WhatsApp

Lusaka, Zambia

+260 771 866 969

WhatsApp

Harare, Zimbabwe

+263 778 952 667

WhatsApp

Email

support@itafrica.online

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